Town Tech Backup – Privacy Policy
Last Updated: 2025-04-01

Town Tech Inc. (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use Town Tech Backup, our white-labeled cloud backup service powered by AFI.AI.

By using our services, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information:

a. Account Information

  • Contact name

  • Business name

  • Email address

  • Phone number

  • Billing information

b. Service Data (Backed-Up Content)

  • Files, emails, calendar entries, contacts, and other data backed up from your cloud service (e.g., Microsoft 365, Google Workspace)

  • Metadata (e.g., timestamps, filenames)

Note: This data is stored securely and encrypted both in transit and at rest.

c. Usage Data

  • Logins, timestamps, device/browser type, and general usage behavior within the dashboard (for security and audit purposes)

2. How We Use Your Information

We use your data to:

  • Deliver and maintain the backup service

  • Provide customer support

  • Communicate updates and important notices

  • Improve our services

  • Fulfill legal obligations

3. Data Storage and Security

Your backup data is stored in secure cloud infrastructure provided by AFI.AI and its underlying providers, which may be located outside of Newfoundland and Labrador or even Canada.

We implement industry-standard encryption and security measures. Access to data is strictly limited to authorized personnel, and only when necessary to support the service or troubleshoot issues.

4. Data Retention

We retain backed-up data according to your chosen retention policy. Upon termination of the service or cancellation of your account, we retain your data for [default is 30 days], after which it is permanently deleted unless you request otherwise in writing.

5. Third-Party Access

We do not sell or rent your personal data. The only third parties involved are:

  • AFI.AI, as our white-label backup platform provider

  • Payment processors, for billing purposes

These parties are bound by strict confidentiality and data protection agreements.

6. Your Rights

You have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your personal information

  • Withdraw consent (though this may affect our ability to provide the service)

Requests can be submitted to privacy@towntech.ca (or whatever address you use).

7. Cookies and Tracking

Our dashboard may use cookies or similar tracking technologies to ensure proper functionality and session management. These are not used for advertising or behavioral profiling.

8. Compliance

We aim to comply with all applicable privacy laws in Canada, including PIPEDA. If your business operates in a regulated industry (e.g., healthcare or legal), please inform us so we can tailor your deployment accordingly.

9. Policy Changes

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Town Tech Backup dashboard.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, reach out to:

Town Tech
Email: service@towngroup.ca
Phone: 709-979-1380
Mailing Address: 14 International Place, Unit 203, St. John’s, NL A1A 5A1