We run the IT department for Canadian teams of 5 to 100 — Microsoft 365, Google Workspace, security, backups, and support. Remote-first, no long contracts. You focus on the business.
Most of our clients have outgrown "my nephew handles it" but aren't ready for a full-time IT hire. Industries we know well:
Six services, one monthly invoice, one person to call. No surprise hourly bills.
MFA enforced, endpoints hardened, suspicious emails quarantined before your team sees them. You sleep through the 2am ransomware headlines.
We manage both — migrations, licensing, security settings, and the features your team is paying for but never uses. On Workspace? We'll set up shared drives, Gemini, and admin controls. On M365? We'll clean up licensing, lock down Exchange, and get Teams working properly. Either way, one clean bill.
Priority tickets answered in under 20 minutes. Your team logs one ticket, we fix it, you hear back before the meeting ends.
Syncing to Google Drive or OneDrive isn't a backup — if someone deletes a shared folder, that delete syncs everywhere. We set up real, automated, recoverable backups of your M365 or Workspace data. Cheaper than most people think, and the kind you can actually restore from.
Short, focused sessions on the tools your team actually uses — whether that's Sheets or Excel, Teams or Google Meet. We show them Gemini, Copilot, version history, and collaborative editing so they stop emailing spreadsheets back and forth.
We manage your routers, switches, firewalls, and VPN so your team connects securely from anywhere. No open ports you don't know about, no default passwords left over from the install.
Four things make us different from the IT shop you probably just fired:
Monthly retainer for a fixed cost you can budget around, or hourly if you'd rather pay as you go. Either way — no hidden fees, no markup on emergencies, and a quote before we start anything.
You'll never get routed to an overseas call centre. We understand PIPEDA, provincial privacy rules, and the regulatory side of running a Canadian business — that's not a problem we outsource back to you.
If someone ever found a vulnerability in a tool we use to support clients, a public client list would be a map to pivot from us to you. So we don't publish one. Your name stays private — that's part of what you're paying for.
24/7 monitoring on every endpoint we manage. Failing drive, expired certificate, suspicious login — we catch it, ticket it, and fix it. You get a clean monthly report instead of a surprise outage.
We anonymize every testimonial on purpose — that's the point.
"We'd been limping along with 'a cousin who's good with computers' for years. Within a month with Town Tech, our email stopped going down on Mondays, we had real backups for the first time, and I stopped getting 9pm texts from staff. Wish we'd switched three years ago."
— Managing Partner · 8-person law firm · Atlantic Canada"The phone used to ring whenever something went sideways. Since we moved to Town Tech a year ago, it doesn't. Steve just handles it. I don't even know when problems happen half the time."
— Operations Director · mid-size accounting practice · Ontario"They moved us onto the right Google Workspace plan, set up shared drives properly, and cancelled three overlapping subscriptions nobody was using. Saved us roughly $6,000 a year — that basically paid for their service outright."
— Executive Director · 22-staff charity · Canadian Atlantic regionMicrosoft officially ended support in October 2025. Every day you stay on it, you're running unsupported software on a shrinking attack surface. Your cyber-insurance renewal is going to ask.
Here's what we see in almost every small business: Macs and iPads signed into personal iCloud accounts, no mobile device management, and no way to recover work files when someone leaves. It works fine — until it doesn't.
The uncomfortable questions most MSPs don't want you to ask — about pricing, security, contracts, and what happens if you leave. No sales pitch. Just a PDF.
We email the PDF and that's it. Unsubscribe anytime.
I started Town Tech because small businesses deserve the same caliber of IT support large companies get — without the large-company price tag or the runaround from a faceless help desk.
We're built to be hands-on. Every client has a dedicated point of contact, every environment is monitored around the clock, and every recommendation is one I'd make for my own business. When we quote a price, that's the price.
— Steve
Two options: a monthly retainer if you want a predictable line item you can budget around, or hourly if you prefer to pay as you go. Most of our retainer clients land in a range based on team size and what's covered (security level, after-hours support, on-site visits). No hidden fees either way. On your first call we'll talk through both options and quote a number.
Anywhere in Canada. We're remote-first and set up to support teams across every time zone. If you're elsewhere and still interested, ask — we'll tell you honestly whether we're the right fit.
Month-to-month. We earn your business every month. If we stop being a fit, 30 days' notice and we hand everything over cleanly.
No — we often co-exist with an internal IT person. They keep the day-to-day user support, we handle security, backups, Workspace and M365 admin, and the projects they don't have time for. Works especially well for teams in the 25-100 range.
Two weeks, no downtime. Week one: we audit your environment, document what's there, and flag urgent fixes. Week two: we deploy monitoring, backup, and security tools in the background. You barely notice anything changed — except tickets start getting answered faster.
Because a public client list would be a ready-made target list for anyone looking for a way in. If our stack were ever compromised, a public roster would help them pivot to you. So we ask every client's permission before using their name anywhere, and by default we don't. It's part of the service.
A lot. Most teams get email and file storage running and stop there. On Workspace, we typically unlock shared drives with proper permissions, Gemini AI in Docs and Sheets, and admin security settings most small teams never touch. On M365, it's similar — cleaning up licensing, locking down Exchange and SharePoint, and turning on the security defaults nobody enabled. Either way, we offer a free 20-minute review to show you what you're not using.
We work with businesses from 5 people up. If you're under that, we'll usually recommend a simpler setup you can manage yourself and tell you where to come back to us when you grow.
Most calls end with you having a clearer picture of your IT — whether or not you hire us. Worst case, free second opinion.